RULES APPLYING TO VISITS
Subject of the Service
Nestlé Italy provides consumers with a system to book a visit of the “Casa del Cioccolato® Perugina®” located in Perugia, San Sisto, Viale San Sisto 207/C, inside the Nestlè Perugina® site.
Right to Booking
This term refers to the acquisition of the possibility to visit the Casa del Cioccolato® Perugina® on the selected date and time for the people included in the booking. We recommend arriving about 15 minutes earlier to allow for the normal steps to prepare the group.
Access Rules Anti Covid legislation
Admission to the Casa del Cioccolato® Perugina® requires the following rules:
• Reservation required
• Mask recommended along the entire route, obligatory in the section of visit to the factory
• Obligation to sanitize hands before entry and at the points provided along the route
• Entrance to the Shop is subject to similar rules, even in the absence of a visit or Course.
With the aim of allowing the use of the service to the greatest number of people respecting the interpersonal distancing, in the case of multiple bookings by cohabitants (couples / families), priority will be given to the person most suitable for the purchases (e.g. parent) by inviting the others to wait outside the shop to avoid crowding.
NB: The visits to the Museum take place on spaced out positions that can be occupied by a minimum of 1 person to a maximum of 3 if cohabiting, for example:
o mother + baby: 1 station;
o cohabiting couple: 1 station;
o 2 cousins not living together: 2 stations;
Therefore, in case of online booking, the booked ones must be distributed in the stations respecting the coexistence rule.
How the groups are formed
Visits to the Casa del Cioccolato® Perugina® are always guided and take place in groups. Groups may also be large and are formed according to the organisational needs of the Casa del Cioccolato® Perugina®, availability of places by time slot and requested language.
Content of the visit
The visit involves: a brief introductory video, a tasting session, a visit of the Perugina® historical museum, a tour of the factory*, access to the store. The visits are always guided.
*A tour of the factory means walking across an overhead walkway over part of the lines of the manufacturing plant. Nestlé reserves the right to decide on the option of walking across the walkway according to production technical requirements and availability at the time. Nestlé does not guarantee the continuative option of viewing the production lines, nor that they will be in operation during all visit times.
Consumers can, depending on availability, select their language of choice for the visit.
The visit of the Casa del Cioccolato® Perugina® is always available for disabled people. The only part that cannot be accessed by disabled people with mobility difficulties or who need equipment such as wheelchairs or clutches to move around is the overhead walkway on the production lines. Disabled people with these features will still be able to continue their visit up to the landing overlooking part of the lines in the plant. In any case, we recommend specifying the presence of disabled people at the time of booking to allow for suitable assistance during your visit.
How to use the system
To make a booking, consumers must select the language of choice of the visit, the date and time among the available options.
Once you have made these choices, enter your information, as well as the number of participants, the number of children and the number of disabled people.
For reservations through the toll-free number or email:
At the end of the booking process, an email will be sent to your address where all the information will be reported.
The reservation must be confirmed within 15 days before the visit, through the toll-free number 800800907 or +39 02 45467655 for calls from abroad or by email.
In case of failure to confirm the reservation can be canceled
For reservations via WEB
Upon entering the reservation, you will be sent an email containing the links to confirm or cancel.
• Confirm the visit within 8 hours of receiving the email. Once this limit has expired, the reservation will be canceled.
• Cancel the reservation WITHIN 7 days before the date of the visit
If in doubt, you can contact the Service Desk at 800800907 or +39 02 45467655 for calls from abroad)
Once the visit is confirmed, the system will automatically send you an email reminding you of the date and time of the visit you have chosen
CANCELLATION OF THE VISIT
MUST BE REPORTED TIMELY:
• TO THE TOLL FREE NUMBER 800 800 907 from Italy, to +39 02 45467655 for calls from abroad
• OR VIA MAIL AT THE SERVICE DESK firstname.lastname@example.org
NOT MORE THAN 7 DAYS PRECEDING THE VISIT.
Allowing other people to use your place in time is a gesture of respect and civility.
If I want to change my booking (date, number of participants)
If you want to change your booking, for instance the date or number of participants, please contact the Service Desk at 800800907 or +39 02 45467655 if you are calling from abroad.
RATES from 1 July 2022
€10: Full Ticket
€8: Discounts for teenagers from 13 to 17 years of age, groups of at least 10 people, carers of disabled people and over 65 years of age
€5: Discounts for upper secondary schools
€4: Discounts for children from 6 to 12 years of age
€3: Discounts for nursery, primary and lower secondary schools
Free: for children up to 5 visiting with family and for disabled people
How to purchase your entrance ticket
Entrance tickets can only be purchased on site. The following payment methods are accepted: Cash, credit card and debit card.
I am a company and I need an invoice
If you book a visit for an agency, a tour operator or schools and need an invoice, just select the related entry in the ‘type of visit’ field at the time of booking.
My personal information
Security of information
The information provided by you will be managed as specified by the privacy watchdog. Nestlè will not share, in any way, your information with other partners/companies for commercial purposes, thereby guaranteeing absolute confidentiality.